Support - Endpoint Solutions

Documentation

Comprehensive guides for MDM, DLP, and EDR implementation

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System Status

Real-time monitoring of all Endpoint services

All Systems Operational

Priority Support

Direct access to security engineers (Enterprise only)

Submit Support Request

First Name *

Last Name *

Business Email *

Phone Number

Company Name *

Account ID

Priority Level *

Issue Category *

Subject *

Detailed Description *

Affected Components

Endpoint Agent

Management Dashboard

API/WebSocket

Security Policies

Reporting/Analytics

Third-Party Integration

Environment

Number of Affected Users

Attachments Attach screenshots, logs, or relevant files (max 10MB per file)

Allow Endpoint support team to remotely access affected systems for diagnosis

Request urgent callback (Critical issues only)

Support Hours

Standard Support:
Monday - Friday: 9:00 AM - 6:00 PM PST

Priority Support (Enterprise):
24/7/365 availability

Emergency Hotline (Enterprise only):
Available via support portal

Contact Channels

General Support:
support@endpoint.solutions

Security Issues:
security@endpoint.solutions

Billing Inquiries:
billing@endpoint.solutions

Service Level Agreement (SLA)

Priority	Definition	Initial Response	Resolution Target
Critical	Production system down, data loss risk	1 hour	4 hours
High	Major functionality impacted	4 hours	1 business day
Medium	Minor functionality impacted	1 business day	3 business days
Low	General inquiry or enhancement	2 business days	5 business days

* Business days are Monday-Friday, 9:00 AM - 6:00 PM PST, excluding holidays. Enterprise customers with Premium Support receive enhanced SLA terms.